- +91 79074 56006
- hello@flavourquestfood.com
Flavour Quest (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, flavourquestfood.com, purchase our products, contact us, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Billing address
- Shipping/delivery address
- PIN code
- Order and purchase details
Payment Information
Payments may be processed through third-party payment gateways. We generally do not store your complete debit card, credit card, UPI, or banking information on our servers.
Payment information is handled by the respective payment service provider according to their privacy and security policies.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Website usage and interaction data
2. How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm and communicate about your orders
- Provide customer support
- Process payments
- Arrange shipping and delivery
- Send order updates and important service communications
- Improve our website, products, and services
- Understand customer preferences and website usage
- Prevent fraud, misuse, and unauthorized activities
- Comply with applicable legal and regulatory requirements
- Send promotional offers and marketing communications where permitted and where you have provided appropriate consent
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Courier and logistics companies
- Website hosting and technology providers
- E-commerce and order management service providers
- Marketing and analytics service providers
- Customer support providers
- Government authorities or regulatory bodies where legally required
These service providers receive only the information reasonably necessary to provide their services.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep items in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant advertising and marketing
- Measure the effectiveness of our campaigns
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
5. Marketing Communications
With your consent, we may use your contact information to send you information about:
- New products
- Offers and discounts
- Product launches
- Updates from Flavour Quest
- Other promotional communications
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Meeting legal, accounting, tax, and regulatory requirements
- Resolving disputes
- Preventing fraud and misuse
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
8. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, marketplaces, or other services.
We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.
9. Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
10. Your Rights
Subject to applicable laws, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent for certain processing activities
- Opt out of promotional communications
- Raise concerns regarding the handling of your personal information
To exercise these rights, please contact us using the details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any updates will be posted on this page with the revised “Last Updated” date.
We encourage you to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Flavour Quest
Phone:
+91 79074 56006
+91 95391 92162
Email:
info.flavourquest@gmail.com
Website:
flavourquestfood.com